For Questions About Your Order

For questions about your online order, please call us at 202-240-0988 or email us at sales@cloverjadefashion.com.

Our customer service hours are Monday through Friday, 9am–5pm EST.

How To Return An Item

To start a return, contact us at sales@cloverjadefashion.com. Once your return is accepted, we'll provide instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, except in cases of a defective, damaged, or incorrect item (see below).

DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned, including:

• Sale items and gift cards
• Personal care/hygiene-sensitive items, including pierced earrings
• Items marked "final sale" or "one of a kind" at time of purchase

Please get in touch if you have questions about a specific item's eligibility.