Return and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at sales@cloverjadefashion.com. Once your return is accepted, we'll provide instructions and the return address. Items sent back without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer, except in cases of a defective, damaged, or incorrect item (see below).
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
- Sale items and gift cards
- Personal care/hygiene-sensitive items, including pierced earrings
- Items marked "final sale" or "one of a kind" at time of purchase
Please get in touch if you have questions about a specific item's eligibility.
EXCHANGES
The fastest way to get what you want is to return your original item, and once the return is accepted, place a separate order for the new item. Please note: since many of our pieces are one-of-a-kind with limited stock, the same size/style may not be available for exchange by the time your return is processed.
REFUNDS
Once we receive and inspect your return, we'll notify you whether it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at sales@cloverjadefashion.com.