Shipping Policy

Thank you for supporting a female-owned small business!

All products are housed and shipped from our warehouse in Maryland, USA. We currently ship within the Continental United States only. We do not ship to Hawaii, Alaska, U.S. Territories, APO/FPO/DPO addresses, or internationally at this time.

PROCESSING TIME
All orders are processed and shipped within 1-3 business days of purchase (business days are Monday–Friday, excluding weekends and holidays). During sales or high-volume periods, processing may take an additional 1-2 business days beyond our standard window.

Order cancellations or modifications cannot be accommodated once an order has been placed. Please review your order carefully, including your shipping address, before checkout. You'll receive a confirmation email with tracking information once your order ships.

SHIPPING METHODS & TRANSIT TIMES (transit time begins after the processing window above)

Jewelry & Accessories: Standard Shipping, 5-8 business days — $7.99 (free on orders $50+)

Dresses & Apparel: Standard Shipping, 5-8 business days — $11.99 (free on orders $88+)

Orders containing both jewelry and apparel items will be charged shipping according to the apparel rate. We ship via UPS and USPS for domestic orders. Shipments require a physical address; we do not ship to P.O. Boxes.

PACKAGING: To keep costs low and reduce waste, we ship using soft packaging — jewelry ships in padded bubble mailers for protection, and apparel ships in poly mailers. This helps us offer better prices and lower our environmental footprint, though items may arrive folded rather than boxed.

CUSTOMER RESPONSIBILITY FOR SHIPPING INFORMATION: Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders that are delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable due to an address error, the customer is responsible for any reshipping costs. Credit card authorization and address verification must be completed before an order ships; this verification can take up to 24 hours.

RISK OF LOSS: Risk of loss and title for all products passes to the customer upon our delivery of the package to the shipping carrier. We are not liable for lost, delayed, or damaged packages once they are in the carrier's possession, except as outlined below.

LOST OR UNDELIVERED PACKAGES: If your tracking shows no movement for 7+ business days past the estimated delivery date, or shows a delivery you did not receive, please contact us within 14 days of the estimated delivery date so we can open a claim with the carrier. If the carrier confirms the package was lost in transit or delivered to the wrong address (through carrier error), we will replace the item if available, or issue a refund including original shipping costs. If the carrier confirms delivery to the address provided at checkout, we are unable to issue a refund or replacement, as responsibility shifts to the customer/carrier at that point (we recommend filing a claim with your local carrier or checking with neighbors/household members first).

RESTRICTED ITEMS: Certain products (e.g., fragrances or alcohol-based items) are classified as restricted/hazardous under U.S. Department of Transportation regulations and can only ship via ground transport.

BACKORDERED ITEMS: If an item you ordered is out of stock or requires additional identity/credit verification, we will notify you by email with expected delays.

Questions about your shipment? Contact us at sales@cloverjadefashion.com and we're happy to help.